As Front Office Supervisor/Shift Leader at Residence Inn you are responsible for ensuring that all activities related to the front office run smoothly. You mainly work at the front desk and you are in charge of all the reservations and the well-being of the guests in the hotel. You support your team with checking in and out guests, promoting and supporting the Residence Inn brand and the Marriott Bonvoy loyalty and managing the hotel room inventories, bills and payments according to the regulations.
As Front Office Supervisor/Shift Leader at Residence Inn you are responsible for ensuring that all activities related to the front office run smoothly. You mainly work at the front desk and you are in charge of all the reservations and the well-being of the guests in the hotel. You support your team with checking in and out guests, promoting and supporting the Residence Inn brand and the Marriott Bonvoy loyalty and managing the hotel room inventories, bills and payments according to the regulations.
In addition, you check whether the Crew Members, such as the Receptionist do their tasks on time and according to the guidelines as described in their checklists. You also provide customer care services, both in the hotel and online. Besides this, you order and check stocks for food, beverages and housekeeping supplies so that everything needed is present in the hotel. By doing this, you ensure that the hotel looks well maintained and the Crew Members are carrying out their work enjoyably.
Furthermore, you perform some administrative and organizational tasks. For example, you prepare the schedules for the Crew Members, making sure all jobs are filled and indicating what tasks everyone should carry out. You also ensure that the Crew Members can follow training courses and that they can contact you if they have any questions or problems. Eventually, you organize projects assigned to you, for example a private event, and keep the Management informed abouth them.
You usually work as the only Front Office Supervisor/Shift Leader and with between three and five Crew Members per shift, depending on the size of the hotel. You report to your supervisor, the Assistant Hotel Manager (Assistant Captain).
For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.
“If you like it to make both the crew and the guests feel comfortable in the hotel, and you like the challenge of helping them as well as possible with various questions or unforeseen issues, then this is the job for you.”
“A guest claims he/she has been double charged but nothing can be seen on the system. What do you do?”
First of all, you double check the credit card transactions shown on Opera, the hotel management system, whether a double transaction has indeed taken place. If you cannot find anything, you open the 3C-payment extranet to check the transactions on the guest card that appear in this system and not in Opera. If it turns out that it is just a double pre-authorization on the card, you go ahead and release the amount that has been double authorized. If it is a true duplicate charge, you manually place the payment offline on the guest's account on Opera and then issue a refund to the guest’s credit card. Finally, you email the guest with the confirmation of the refund.
At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunitites in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.
You will enter data that will be stored in a database. This information will be treated carefully and confidentially. Your data will not be provided to third parties. Based on this data, we can check to what extent it matches vacancies.
By sending the application, you agree that your data will be stored in a database in accordance with the aforementioned conditions.< /p>
We will only use the data for the purposes stated above. You can withdraw consent at any time by contacting us.